Job Type: Part-time

Hourly wage: $18 per hour

Supervisor: Office Manager, New London Counseling Center

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About Us
New London Counseling Center (NLCC) is a nonprofit mental health organization committed to Transforming Lives, Restoring Families, and Building Strong Communities. As our clinical team continues to grow, we are dedicated to providing excellent care with compassion, quality, and service. We are seeking a personable, warm, reliable, and organized individual to join our administrative team and support our expanding evening operations. 

Job Description

The Part-Time Administrative Support Assistant plays a key role in creating a welcoming and professional environment during evening hours. This position provides direct support to the Office Manager and ensures smooth operations by assisting with client check-ins, clerical tasks, facility upkeep, and communication needs. This role is for someone who enjoys helping others, is detail-oriented, and thrives in a calm, client-facing setting.The ideal candidate will be a friendly and professional team-player that supports the culture and values of NLCC.

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Essential Duties and Responsibilities

• Manage phone lines with excellent phone etiquette, a clear speaking voice, and a respectful attitude

• Be the initial point of contact for visitors and clients

• Conduct client reminder phone calls and/or manage automated reminders

• Data entry

• Assist with bulk mailings

• Monitor room assignments for evening therapists

• Scan and organize all staff receipts for bookkeeping/accounting

• Place supply orders, monitor inventory, maintain storage spaces 

• Handle light evening reset: tidy shared spaces, water plants, take out trash

• Must understand and adhere to the rules of confidentiality and HIPPA

• All other duties as requested by Supervisor

Required Qualifications

• Must have a High School Diploma or equivalent

• Warm, professional communication style

• Strong organizational and multitasking skills

• Excellent phone etiquette

• Comfort working independently during evening hours

• Basic computer proficiency (email, scheduling tools, data entry) and knowledge of Google Workspace

• Reliable, punctual, and strong attention to detail

• This position requires excellent communications skills, strong organizational skills, positive rapport with clients, and professional demeanor

• Ability to exercise independent judgment and demonstrate initiative to meet the office’s needs

• Ability to work effectively in collaboration with diverse groups of people

Preferred Qualifications

• Experience in customer service, administrative work, or mental health settings

• Familiarity with scheduling software, EHRs, or nonprofit environments

• Bilingual (Spanish/English) preferred

• Prior HIPAA Knowledge Preferred

Schedule & Compensation

• Approximately 12-15 hours per week

• 3–4 weekday evenings, typically between 4:00–8:00 PM (flexible within need)

• On-site position at our Lincoln University, PA office

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Interested applicants can send their resume to info@newlondoncounselingcenter.com